Most enterprise leaders hope their on-site technology will run at 100 percent uptime. The reality is that hardware fails.
When on-site systems are down, speed of response and resolution keeps your business moving. A dependable maintenance program is essential, and so is a partner you can trust. CPT Network Solutions has earned a reputation for responsive, reliable service for Fortune 1000 companies across the country. Here’s what a good program looks like.
Be there
With our network of 8,000+ technicians, a CPT representative can be at your site within 4 hours anywhere in the United States, Canada and Puerto Rico.
Work with your technology
Your systems are how you serve your customers, so maintenance has to fit your requirements, not ours. Replacement technology is ready to deploy to your site, and one of our field technicians gets you back up and running fast.
Get the most from every device
A good maintenance program maximizes the value of your hardware. As part of field support, we ship damaged hardware to our staging lab for inspection by our certified team. We repair, clean and stock it for future use, or handle its proper disposal from start to finish.
Report back
You shouldn’t have to wonder when your technology will be serviced, where the old equipment is or what happens next. We communicate every step of the way, and you can follow every ticket in CPT Care. Better yet, we take the process off your plate entirely.
The result: less downtime at your sites, better hardware availability and peace of mind across your locations. Talk to us about maintenance, call 630.735.7000 or email sales@cptnetworks.com.