Maintenance Services
Break/fix and ongoing support for the systems your locations depend on, with a technician on site within 4 hours across the United States, Canada and Puerto Rico.
Most enterprise leaders hope their on-site technology will run at 100 percent uptime. The reality is that hardware fails. Your phone system, the cabling that connects your printers and the way you page employees and guests are all essential to your business, and CPT Network Solutions handles the maintenance and support that keeps them running and minimizes downtime.
We have earned a reputation for responsive, reliable service for Fortune 1000 companies across the country. Our network of 8,000+ technicians can be at your site within 4 hours anywhere in the United States, Canada and Puerto Rico, and our dispatchers are on call 24 hours a day, seven days a week.
You won’t be left wondering when your technology will be serviced, where the old equipment is or what happens next. We report back at every step, and you can follow every ticket in CPT Care. Failed hardware goes to our depot for repair, so your program gets the most from every device.
Capabilities
What Maintenance Services covers
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Break/fix support
When on-site systems go down, speed of response and resolution keeps your business moving. Our technicians get you back up and running fast, and we keep you informed every step of the way.
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Legacy telephony
Our technicians have experience with a wide range of voice and data systems. We know how essential they are to your business, and we keep them in working order.
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Moves, adds and changes
As your on-site needs evolve, we move, add or change hardware without interrupting your business.
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Paging
We keep your paging system working so you can reach guests and staff and keep operations running smoothly.
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Point of sale
Your POS system is how you and your customers do business. We support all types of POS systems and stay up to date as they evolve.
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Site surveys
Our team's technical experience shows us what works and where the pitfalls are. We evaluate each location to pinpoint its challenges, so the technology we deploy supports you now and in the future.
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Depot repair
Damaged hardware comes back to our lab to be repaired, cleaned and stocked for future use, or disposed of properly.
CPT not only assists with on-site installation and maintenance at our communities, they are an extension of our PM Team. They not only manage our projects but offer additional support with SOW and Process development and communication.
News
Related reading
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Insight
Are you prepared for hardware failure?
Hardware fails. A maintenance program that responds fast, works with your systems and gets the most from every device keeps your locations running.
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Insight
During the holiday season, retailers need break/fix support they can trust
When minutes of downtime cost sales, retailers need dispatch around the clock and a technician on site fast. That's how CPT supports stores through the holidays.
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Insight
Is your IT infrastructure needlessly costing you time and money?
Years of quick fixes turn MDF and IDF closets into a tangle that makes every repair slower. Here's how CPT brings order back, and why it pays off.
Talk to us about Maintenance Services
8,000+ technicians with 4-hour response across the United States, Canada and Puerto Rico.